6/23/01

We do, we really try to manage the backlog of repairs as best we can. While many shops this time of year are 2 or more weeks behind we are doing much better. Every effort is made to turn commercially used equipment in a day or 2, non-commercial equipment brands that we sell, in 3 or 4 days. Non-commercial equipment sold by the big box stores get low priorty but we're still turning them right at a week, or less. For some reason this year there are customers of these cheap box store brands that seem to think we should be brown nosing them. Well, for those folks, who the hell do they think you are? UP YOURS!

Twice this week we had one of these clowns get all irrate and pick up their un-repaired equipment because we hadn't got to it yet. Get a life you jerks. We do repairs in the order they come in, based on the three categories of priority. We will not give someone priority with a big box brand over someone who makes a living with his equipment or someone who bought from us. Don't like it, then get that big box to fix it for you. Good luck!

The way things are going, it won't be long before you won't have an option. If your cheapo equipment breaks and it's out of warranty, you'll just throw it away and buy another cheapo. Read my former editorial Say Goodbye to Your Repair Shop . You'd better be careful what you buy from the big box's as well. You may think you're buying something the repair shop will work on, the big box's like to mis-represent what they sell. We've had customers tell us this mower is a Honda. Just because it has a Honda engine doesn't make it a Honda mower. This one is a cheapo sold by LOWES as a Honda mower. It will not recieve priority in the repair shop, unless it appears to be a warranty situation with the engine.

Anyway, Friday this guy goes ballistic because we hadn't repaired his box mower. He'd hit something so hard he broke the crank off. Now this piece of garbage isn't really even worth repairing but for some reason he'd gone to Sears and bought a new crank, worse, he also bought a new piston and rod it didn't need and then brought the whole mess in for us to fix. He didn't buy the mower from us, didn't even buy the parts to fix it from us, but he expects priority service from us, huh, UP YOURS! Brings it in Monday and late Friday it gets put on the bench, at the same time it went on the bench, he calls wanting to pick up his repaired mower. When told it isn't done, that the week we told him it would take isn't up until Monday sometime, he blows up. "I brought in all the parts, you should of had it done by now!" After some heated discussion its decided he would pick it up un-repaired, so off the bench it came. Where he's going to take it now, who knows? He's going to find anywhere else is going to have him waiting for a week or two more. He had it on the bench for crying out loud!

HEY, I know it's hot and fuses are short but shooting yourself in the foot so you don't feel the pain in the other foot when you stubbed your toe just doesn't make any sense. I guess that's the bottom line, some folks haven't got any.

LMRM; Bob :<=